Terms and Conditions

1. Using our site

• You must use the site only for lawful purposes and in accordance with these Terms.
• You agree not to attempt to interfere with the site’s security or availability.
• We may update, suspend, or discontinue any part of the site without notice.

2. Accounts

If any feature requires an account, you must keep credentials confidential and notify us if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms.

3. Content and intellectual property

• All site content (text, images, graphics, logos) is owned by or licensed to Neo Pepe Tour and protected by law.
• We grant you a limited, non-transferable, non-exclusive license to access and view the site for personal, non-commercial use.
• Do not reproduce, distribute, modify, or create derivative works without permission, except as allowed by law (e.g., fair dealing/fair use).
• If you submit content (e.g., feedback), you grant us a worldwide, royalty-free license to use and display it for site and tour operations, subject to our Privacy Policy.

4. Tickets, events, and merchandise

• Availability, pricing, taxes, and fees are shown at checkout. We may correct errors and refuse or cancel orders.
• Event details may change. We will communicate material changes or cancellations and handle remedies per our Refund Policy.
• Risk of loss for shipped merchandise passes to you upon delivery by the carrier. Title passes upon our receipt of full payment.
• For returns and exchanges, see our Refund Policy.

5. Privacy and cookies

Your use of the site is also governed by our Privacy Policy. We use a consent banner to control analytics and marketing technologies. You can change choices anytime.

6. Third-party links and tools

We may link to third-party sites or use third-party tools. We are not responsible for their content or practices. Use them at your own risk and review their terms and policies.

7. Disclaimers

The site and content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including non-infringement, merchantability, and fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation.

8. Limitation of liability

To the fullest extent permitted by law, Neo Pepe Tour and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or other intangible losses arising from your use of the site, tickets, or merchandise. Our aggregate liability for any claim relating to the site will not exceed the amount you paid to us for the applicable product or service in the 12 months preceding the claim.

9. Indemnity

You agree to indemnify and hold Neo Pepe Tour harmless from claims, damages, liabilities, and expenses arising from your misuse of the site or violation of these Terms.

10. Changes to these Terms

We may update these Terms. Changes take effect when posted here with a new “Effective date.” Material changes may be highlighted for clarity.

11. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where consumer law grants you additional mandatory rights.